Frequently Asked Questions
Everything you need to know about bringing greenery to your home.
How do you ensure plants stay healthy during shipping?
We use custom-designed, eco-friendly packaging that secures the plant and its pot, ensuring minimal movement and maintaining moisture levels for up to 7 days in transit.
What is your return policy if a plant arrives damaged?
We offer a 48-hour 'Arrive Alive' guarantee. If your plant or planter arrives damaged, simply take a photo and contact us within 48 hours for a full replacement or refund.
Do you provide care instructions for each plant?
Yes, every order includes a detailed digital care guide specific to the species you purchased, covering sunlight requirements, watering schedules, and soil tips.
How long does delivery usually take?
Orders are typically processed within 2-3 business days. Depending on your location, shipping usually takes an additional 3-5 business days via our specialized green-logistics partners.
Are the pots included with the plants?
Most of our plants come in standard nursery pots. However, we offer a wide range of decorative ceramic and terracotta planters that can be added to your order at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay through our secure encrypted checkout system.